You may cancel your order up to 3 days prior to your delivery or pickup date for a full refund. If you cancel less than 72 hours, you will NOT receive a refund. To cancel an order, please contact us.
Our boards may contain or have come in contact with common food allergens including (but not limited to): peanuts, tree nuts, soy, eggs, wheat, fish, shellfish, or dairy products.
Clients with sensitivities should exercise judgment and please let us know to not include specific ingredients within your board. While we can omit those ingredients and take precautions to reduce the risk of cross-contamination, we cannot 100% guarantee that any of the products are safe to consume for people with peanut, tree nut, milk, egg, and wheat allergies.
As our produce and garnishes are sourced seasonally, they are subject to availability and substitutions.
We may also face supplier issues at times, and so cannot guarantee each and every product. We will always use an alternative or use more of another product to compensate.
Unless otherwise specified in a signed contract, a 50% non-refundable deposit is required at booking. The remaining balance is due 2 weeks prior to your event.
If services are canceled/terminated within seven (7) days of the event, Wilmington Charcuterie cannot provide refunds and will retain the full 50% deposit paid.
All orders over $300 will require an automatic 20% service charge.
For any deliveries, please ensure that somebody will be available to accept deliveries during your designated time slot, as charcuterie is perishable and requires refrigeration. If a delivery is attempted (applicable to regular and special gift orders) with our team contacting the recipient without a response, our team is not responsible for any boards that are delivered and sit out.
If nobody is available to receive the order, it will either be left at the door (if prior arrangements have been made) OR returned to our space. If returned to Wilmington Charcuterie, the customer will not be refunded for the delivery fee and will be required to pick up in the Riverlights community.
Private workshops are non-refundable. If you need to reschedule, we will do our best to accommodate a new date.
If a workshop is canceled within two (2 days) of the scheduled date with NO agreed upon new date, Wilmington Charcuterie will retain 50% of the total amount paid to cover any costs related to the workshop.
As a small business, any cancellations or rescheduling impacts our team schedule, so we appreciate your understanding.
When products are received, please keep refrigerated and consume within 24-48 hours. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with food safety standards.
By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Wilmington Charcuterie will not be held responsible for any adverse reactions to our food consumed after this time.